Financial Services Client Training Revolution
Key Results Achieved:
Automated training delivery and tracking
Streamlined account onboarding
Allowed for remote account servicing
Enhanced client communications
Significantly reduced new account onboarding costs
Allowed business to scale to nearly 1000 dealership clients
Background & Challenge
This financial services firm was facing challenges with the costs associated with traditional account onboarding and servicing operations. Traditional methods were labor-intensive and difficult to hire for or standardize across the organization. Scaling the business was both difficult and risky.
SOAR Solution
SOAR's comprehensive platform was selected to provide integrated training, onboarding, and account servicing solutions. The system allowed the business to pre-train, test to confirm understanding, and gather client account employee sentiment toward their offering before every new product launch. All activity could be achieved remotely, with enterprise reporting providing real-time progress data and results. Clients also benefited from the online-anytime approach, which was less disruptive to their schedules.
Implementation
The SOAR platform was quickly and easily implemented with custom configurations to meet the firm's specific training, account onboarding, and servicing needs. The solution was integrated with existing systems to ensure seamless workflow continuity and real-time accountability for all processes.
Results & Impact
The implementation resulted in the ability to quickly scale the business from a few dozen clients to nearly 1,000 in less than 30 months. The firm now has a scalable platform that supports their growth while maintaining high service quality and client satisfaction.
"SOAR's platform has transformed how we train, on-board, and keep new accounts. The automated systems have saved us literally thousands of manual training hours, delivered training to tens of thousands of our client’s employees, and everyone loves the experience. SOAR delivered on all of their promises."
— Agency Owner